AI reception for service businesses
Never miss an appointment again.
Recelia answers enquiries, books appointments and reminds customers: via web chat, WhatsApp, Instagram, Facebook and Telegram, and soon voice. Around the clock, in four languages.
4.828 reviewsExample conversation. This is how Recelia answers enquiries, even at night and on weekends.
Under the hood
Every enquiry runs through the same flow.
Recelia detects the language, understands the request, checks the calendar and books. When the AI is unsure, it hands over to you instead of guessing.
New message
Web chat
New message
New DM
Detect language
HR · DE · EN · IT
Services, hours, knowledge
GPT-5 mini
Chat model
Memory
History
Intent
Switch
Check free slots
Calendar + team
Knowledge base
Prices, directions, FAQ
Hand over to team
AI paused
Create booking
Calendar
Send answer
same channel
Notify owner
Send confirmation
Reminder
24 h before
Ask for review
after the visit
Simplified view. The green path is the example conversation from above.
Availability, every day
Response time per message
Languages, automatic
Setup, no IT needed
Industry reality
Why small salons lose bookings every day.
Missed calls are lost customers.
62% of calls to small businesses go unanswered: callers stuck on hold, lost in voicemail or simply ignored. 85% of them never call back, they just dial the next salon.
411 Locals (85 businesses, 58 industries) · BIA/Kelsey Local Commerce.
Bookings happen at night and on weekends.
An analysis of over 5,000 salons shows that 46% of online bookings happen outside business hours: late evenings, weekends, early mornings. If you are not reachable then, you do not get the appointment.
Phorest, analysis of 5,000+ salons and spas.
Language barriers slow bookings down.
In tourist regions and at locations with international clientele, salons regularly lose bookings because staff cannot answer enquiries in Italian, English or Croatian on the spot.
Eurostat on cross-border consumption of services.
What it costs you
Every missed call is lost revenue.
Many enquiries arrive when no one can pick up: evenings, weekends, mid-appointment. See what that costs you each month.
Lost revenue per month
around €10,392 per year
Recelia catches these enquiries around the clock, from just 39 € per month.
Try 14 days freeAn estimate based on your inputs, not a guarantee. Recelia is available around the clock and catches enquiries outside opening hours too.
How it works
Up and running in three steps.
Set up in 10 minutes
Create an account, add your services and opening hours, add your team. No technical knowledge required.
The AI learns your business
From your service catalogue, prices and knowledge base, Recelia builds an assistant that fits your business.
Customers book automatically
Embed the chat widget on your website or connect your WhatsApp number, done. The AI is reachable right away.
Features
What Recelia does for your business.
Multi-channel
Web chat, WhatsApp, Instagram, Facebook and Telegram today, SMS and voice soon. Every channel, the same AI, one inbox.
Multilingual
Automatically detects HR, DE, EN and IT and replies in your customer's language, no detours.
Escalates smartly
When in doubt, it hands off to a human. Better to escalate ten times than to give one wrong answer.
GDPR compliant
Your customer data is stored encrypted on EU servers in Frankfurt, strictly separated from other businesses. Data processing agreement (DPA) on request.
Soon on the phone, too
The voice version is in development: the same AI will take calls, with the same knowledge and the same calendar.
Straight into your calendar
Every booked request lands in your dashboard as an appointment instantly. No copy-paste, no back and forth.
One inbox for everything
Every channel comes together in one place.
Your customers reach out over WhatsApp, Instagram, Telegram or web chat, or they call. You no longer keep five apps open and type in each one. Everything lands in a single inbox, and the AI replies on every channel for you, in your customer's language.
Soon Recelia will speak, too.
The voice version takes incoming calls: with a natural Croatian voice, in four languages, around the clock. Business plans include minutes from launch.
- Natural Croatian voice, plus German, English and Italian
- Books appointments straight into your calendar
- Hands off cleanly to a human when it matters
Not sure which plan fits?
Answer five questions and find the right plan for your salon in 30 seconds.
Configure your planReviews
What businesses say about Recelia.
“No more lost enquiries in the evenings or at weekends.”
Translated from German
“Before Recelia I was answering messages between every two clients and spent another hour each evening arranging appointments. Now the assistant replies on WhatsApp and Instagram, suggests free slots and puts them straight into the calendar. Clients get a reminder the day before, so hardly anyone forgets their appointment anymore. Setup was personal and quick, and whenever I had a question, I got an answer the same day.”
Translated from Croatian
“Quick to set up, and there is always someone to ask.”
Translated from Croatian
Who's behind it
Not a call center. One person who takes your business seriously.
I'm Timon and I build Recelia on my own. No corporation, no anonymous support: when you start, I set your assistant up together with you and stay directly reachable afterwards. Recelia is built and hosted in the EU, because that's where your customers' data belongs.
- Personal setup, not a build-it-yourself form.
- You message me, not a ticket system.
- Built and hosted in the EU, GDPR from day one.