For nail salons
AI receptionist for nail salons.
Recelia answers your clients, books appointments and sends reminders for you, around the clock, via web chat, WhatsApp, Instagram and Facebook. It knows how long a gel set takes, what French costs and which nail tech is free: while your hands are on a client's nails, it is already taking the next booking, in Croatian, German, English and Italian.
No credit card. Set up in 10 minutes. Cancel anytime.
of calls to small businesses go unanswered
of bookings happen outside business hours
available, no breaks and no holidays
to set up, no IT needed
The reality of a nail salon
Why nail salons lose bookings every day.
Your hands are on a client's nails, the phone rings into the void.
Mid full-set or mid-infill you cannot put down the file and pick up, and the person on the other end does not wait. 62% of calls to small businesses go unanswered, and 85% of those callers never call back: they simply dial the next salon.
411 Locals · BIA/Kelsey Local Commerce.
One no-show on a two-hour slot tears a big hole.
A gel or acrylic full set keeps the chair busy for one and a half to two and a half hours. If someone does not show up for that, you lose not 20 minutes but half an afternoon, and it is hard to fill last minute. Without reminders, these no-shows pile up.
Clients book in the evening, while scrolling Instagram.
An analysis of more than 5,000 salons and spas shows that 46% of bookings happen outside business hours. A client sees nail inspiration at 10pm, wants to book right away, and if no one answers, by morning she has already found another salon.
Phorest, analysis of 5,000+ salons and spas.
Example conversation
Saturday night, salon closed, the full-set booking still lands.
This is what a real booking flow looks like: from-price, duration, free slots and the confirmation, all in one conversation, without you. The appointment is in your calendar immediately.
The dialog is an illustration. The AI answers only from your salon's data: price list, schedule and knowledge base, and invents nothing.
How it works
Ready to go in three steps.
Add services and prices
Enter manicure, pedicure, gel or acrylic full sets, infills and designs (French, babyboomer, ombre), with prices or from-prices, durations and working hours per nail tech. No technical knowledge, done in about ten minutes.
The AI learns your salon
From your price list and knowledge base (cancellation rules, prep, how long the gel lasts), Recelia builds a receptionist that answers exactly your clients' questions.
Clients book themselves
Embed the chat on your website or connect WhatsApp, Instagram and Facebook. From then on the AI takes bookings around the clock, and appointments land straight in your calendar.
Features
Everything a nail salon needs from a receptionist.
From-prices for every design
French, babyboomer, ombre, charms or extensions: the price depends on design and length. You mark the service with a from-price, and the AI communicates exactly that, without promising an amount it cannot know.
Bookings from Instagram and WhatsApp, out of the DM pile
A nail salon lives on Instagram, and appointments get lost in messages between the photos. Recelia answers right in the Instagram and Facebook DMs, on WhatsApp and web chat, runs the conversation and writes the appointment into the calendar.
Calendar per nail tech and skill
If only Ana does acrylic sets and Maja only manicures and gel polish, Recelia offers the slot with the person who can do the service and is free. No double bookings and no confusion over who does what.
Reminders for long appointments
The longer the appointment, the more a no-show hurts. An automatic reminder 24 hours and 2 hours before sharply reduces empty two-hour slots, and the client can cancel with one tap.
Waitlists that fill themselves
If someone cancels a full-set appointment, the AI offers it to the next client on the waitlist right away. That big empty slot fills itself, without you making a single call.
Hand-off to a human on nail condition
For questions about nail fungus, gel allergy or a damaged nail, the AI does not advise, it hands off to you. You, as the expert, assess; the AI only arranges the appointment. Better to escalate once too often than to advise wrongly.
Guide
AI reception for nail salons, explained.
What is an AI receptionist for a nail salon?
An AI receptionist is a virtual front desk that takes enquiries and books appointments for you, day and night. Unlike a plain online calendar, Recelia holds a real conversation: it understands questions like “how much is a gel full set with French” or “do you have anything Saturday for an infill”, suggests concrete slots and writes them straight into your schedule. Your client gets an answer in seconds, and you do not have to stop working on nails for every call.
Why a no-show on a long appointment hurts most
A gel or acrylic full set is not a short service but a block of one and a half to two and a half hours, often booked days in advance. If the client simply does not turn up, you are left with a big hole in the middle of the day that is hard to fill last minute. Recelia automatically sends reminders before the appointment and offers a one-click cancel, so a client who cannot make it cancels in time. The AI offers the freed slot to someone on the waitlist right away, so that big block fills itself instead of staying empty.
Prices for French, babyboomer and extensions
In a nail salon there is rarely just one price. A set depends on the design (French, babyboomer, ombre, charms), on length and on whether it is a new set or an infill. In Recelia you mark each service with a from-price, say a set from 30 EUR, and the AI says exactly that and never promises a fixed amount it cannot know. You describe ranges and details in the knowledge base, and you give the final price when you see the nails.
An end to the DM chaos on Instagram
Most nail salons get their enquiries through Instagram messages, between photos and stories. Appointments get lost there, and answering every “do you have anything free” message eats your whole day. Recelia answers right in the Instagram and Facebook DMs, on WhatsApp and web chat: it answers price and duration, offers a free slot and writes it into the calendar. You keep using Instagram for the portfolio, and the bookings come together in one place, in your schedule.
Each nail tech does their own thing
In a salon with several staff, not everyone does everything. One does acrylic sets and detailed designs, another manicures and gel polish. Recelia knows each one's skills and hours and only offers a full-set slot with the person who does it and is free. So there are no double bookings, and no situation where a client arrives and nobody can do exactly that service.
AI receptionist or a plain online calendar?
An online calendar only helps the client who knows exactly what she wants and clicks through a form. A large share of people ask first: how much is babyboomer, how long does a set take, is Saturday still free, does the gel last three weeks. A form stays silent on those; an AI receptionist answers them and offers a slot right away. On top of that, Recelia handles cancellations, reminders and the waitlist, the actual work of a front desk, not just slot picking.
Multilingual reception for tourist regions
On the coast and in busy cities, a manicure or pedicure before dinner or a wedding is a common request from tourists. Recelia automatically detects the client's language and replies in Croatian, German, English or Italian, so you do not lose guests just because no one on shift could answer in a foreign language on the spot.
Your calendar, wherever you already look at it
Recelia gives you a secure calendar link that you subscribe to in Apple, Google or Outlook Calendar with one tap. Every booking the AI arranges shows up there automatically, so you see your schedule on your phone as usual, with no retyping. You can revoke the link and generate a new one at any time.
EU-standard data protection
Your clients' data is stored only on EU servers in Frankfurt, encrypted and strictly separated per salon. Recelia writes no message content to logs and offers a GDPR data processing agreement, so you are covered legally too.
Common questions
Questions from nail salons.
Let your phone answer itself while you do nails.
Try Recelia free for 14 days. No credit card, set up in 10 minutes, cancel anytime.