For tanning studios
AI receptionist for tanning studios.
Recelia answers your customers even when no one is at the desk, handles the same repeated questions about prices, minute packages and opening hours, and books spray tan and premium treatments, around the clock, via web chat, WhatsApp, Instagram and Facebook. On skin type, UV and age questions it does not advise but brings you in, in Croatian, German, English and Italian.
No credit card. Set up in 10 minutes. Cancel anytime.
of calls to small businesses go unanswered
of bookings happen outside business hours
available, no breaks and no holidays
to set up, no IT needed
The reality of a tanning studio
Why tanning studios lose guests and time every day.
The phone rings, but no one is at the desk.
A tanning studio has long opening hours but rarely someone at the desk the whole time. The person who is there is cleaning a bed, getting someone set up on a sunbed or taking payment at the till, so the call and the message go unanswered. 62% of calls to small businesses go unanswered, and 85% of those callers never call back. Every enquiry in that moment simply slips away.
411 Locals · BIA/Kelsey Local Commerce.
The same questions over and over, and most arrive outside opening hours.
An analysis of more than 5,000 salons shows that 46% of bookings happen outside business hours. In a tanning studio it is a flood of the same questions: how late are you open, how much is a 100-minute package, do you have collagen, which bed for a beginner, do you do spray tan. If no one replies in the evening, by morning the guest is already at the studio down the street.
Phorest, analysis of 5,000+ salons and spas.
Before summer the rush hits, and you cannot take payment and answer at the same time.
From March to May and before every wedding or holiday the surge comes: everyone wants colour at once, the beds are busy, and at the same time the phone rings and the Instagram messages pile up. You cannot take payment at the till, clean a bed and answer an enquiry in the same minute, so right in your strongest moment you lose new guests because no one replied in time.
Example conversation
Saturday night, studio closed, the spray tan appointment still lands.
This is what a real flow looks like: the spray tan question before a wedding, a timing tip from your knowledge base, the package price and a pointer to the skin-type assessment in the studio, all in one conversation, without you. The spray tan appointment is in your calendar immediately.
The dialog is an illustration. The AI answers only from your studio's data: price list, schedule and knowledge base. It knows the package prices because they are in your price list, and how many minutes and which bed fit depends on the skin type, so it does not set that itself but points to the assessment with the staff.
How it works
Ready to go in three steps.
Add services, packages and devices
Enter your minute packages and cards with prices, the bookable premium treatments (spray tan, collagen, beauty bed), the opening hours and the basic rules (skin-type assessment, age limit). All with the schedule of the people who do spray tan and other treatments. No technical knowledge, done in about ten minutes.
The AI learns your studio
From your price list and knowledge base (packages, opening hours, bed types, spray tan preparation, rules on skin type and age), Recelia builds a receptionist that answers exactly your guests' questions and says exactly what it costs and how it works.
Guests ask and book themselves
Embed the chat on your website or connect WhatsApp, Instagram and Facebook. From then on the AI takes enquiries around the clock, answers questions and books spray tan and premium treatments, and you only step in when something is untypical.
Features
Everything a tanning studio needs from a receptionist.
Picks up even when no one is at the desk
While you set a guest up, take payment or clean, the phone and messages go unanswered. Recelia answers nonstop, in the rush and after closing, so you do not lose business just because you had no hand free in that moment.
Answers the same repeated questions for you
How late are you open, how much is the 100-minute package, do you have collagen, which bed for beginners, do you do spray tan. Recelia gives these answers from your knowledge base and price list, in seconds and at any time, so you do not have to repeat the same thing all day and in the evening.
Books spray tan and premium treatments
Regular tanning usually needs no appointment, but spray tan, collagen and beauty beds are real appointments, especially before weddings and holidays. Recelia arranges them and enters them into the calendar, with the right person who does it and is free at that time.
Package and card prices from your price list
A tanning studio's business is minute packages and cards. Recelia states the prices for packages and single treatments directly from your price list, while you keep the payment and card top-up in the studio. So the guest knows where they stand right away, and you do not invent a new billing system.
Skin type, UV and age: hand-off on risk
How many minutes, which bed and whether UV is even fine depends on skin type and health, and minors are not allowed in a tanning studio. Recelia does not advise here and does not set minutes: it points to the assessment with the staff and brings you in on any uncertainty or question about age.
Seasonal rush and waitlists
Right in the spring rush, when everyone wants colour before summer, Recelia keeps you reachable and takes enquiries you otherwise miss. If someone cancels a spray tan or premium appointment, it offers it straight to the next guest on the waitlist, so a valuable slot in the rush does not stay empty.
Guide
AI receptionist for tanning studios, explained.
What is an AI receptionist for a tanning studio?
An AI receptionist is a virtual front desk that takes enquiries and books appointments for you, day and night. Unlike a plain calendar, Recelia holds a real conversation: it understands questions like "how late are you open", "how much is a 100-minute package" or "do you do spray tan, do you have space on Friday", answers from your price list and knowledge base, and books premium treatments. So the guest gets an answer in seconds, and you do not have to leave the desk for every call.
Even when no one is at the desk, someone picks up
In a tanning studio this is the main problem. The opening hours are long, but rarely does someone sit at the desk the whole time. The person who is there is getting a guest set up, cleaning the bed after the last one or taking payment for a package, and in those few minutes the phone rings into nothing. Recelia takes over that part: it answers day and night, gives information and arranges an appointment, so enquiries that arrive while you are busy do not get lost.
A tanning studio is often walk-in, the questions are not
Let's be honest: for regular tanning the guest usually needs no appointment, they come during opening hours and lie down on a free bed. So Recelia does not pretend to fill a calendar of tanning appointments for you. What the guest needs before coming are answers: how late are you open, what does the package cost, which bed is stronger, do I need to call ahead when it is busy. That is exactly what Recelia solves, and what really is an appointment, spray tan and premium treatments, it books right away.
Spray tan and premium devices: real appointments
Spray tan, the collagen bed and beauty treatments are not walk-in: they take a set time, are often done by a specific person and are most in demand before weddings, proms and holidays. These are appointments worth reserving so they do not overlap and the guest gets colour in time. Recelia arranges them, suggests the best moment before the event from your knowledge base and enters them into the calendar, so before the season nothing gets lost in a pile of messages.
Minute packages and cards: prices yes, payment in the studio
A tanning studio lives on minute packages and cards that the guest tops up. Questions about package prices are among the most common, so Recelia states the price for packages and single treatments directly from your price list. The payment itself and the card top-up you keep in the studio, the AI introduces no new payment system and invents no card balances. The guest gets an exact answer, and you keep control of the till.
Skin type, UV and health: when the AI hands off to a human
How many minutes and which bed suit depends on skin type, and UV has real health caveats: medication that causes light sensitivity, moles that change, pregnancy, skin issues. Recelia does not advise here and does not set minutes. It points the guest to a short skin-type assessment with the staff the first time and brings you in on any health question or uncertainty. Better to hand off once too often than to misjudge.
Age and legal limits
Using a tanning studio is not for everyone: minors are not allowed, and that is a question the front desk must answer clearly and consistently. Recelia passes on your age-limit rule from your knowledge base and brings you in when needed, so no one comes for nothing and you do not end up in the awkward position of explaining it on the spot.
The spring rush before summer
A tanning studio has a pronounced season. From March to May, before weddings, proms and holidays, everyone wants colour at once. That is when the beds are busiest and the phone and messages densest, so right in the most valuable moment you most easily lose a new guest because no one replied. In that rush Recelia keeps you reachable: it answers enquiries, arranges spray tan and premium appointments and fills the waitlist, so you use the rush fully instead of letting it slip through your fingers.
An appointment with the right person and the right device
Not everyone does spray tan, and there are usually fewer premium beds than regular ones. Recelia knows who does which treatment and when they are free, and only offers a slot with the person who does it and on the device that is available then. So there are no double bookings and not the situation where a guest comes for a spray tan and there is no one to do it.
Reminders and waitlists for valuable appointments
Spray tan and premium treatments are appointments you do not want to lose. Recelia sends a reminder before each one, and cancellation is one tap, so bookings become more serious. If someone cancels, the slot goes straight to the next guest on the waitlist, which is gold in season because exactly these appointments are the most in demand.
The end of DM chaos on Instagram
Tanning studios advertise their deals and packages on Instagram, so guests write their enquiries into the messages, where they easily get lost among comments. Recelia answers directly in Instagram and Facebook messages: it states the package price, the opening hours and arranges a spray tan appointment and enters it into the calendar. You keep using Instagram for promotion, and enquiries and bookings come together in one place.
AI receptionist or a plain online calendar?
A plain online calendar only helps the guest who knows exactly what they want and clicks through a form themselves. But a large share of people ask first: how late are you open, what does the package cost, can I if I take certain medication, do you do spray tan on the weekend. A form stays silent on these questions; an AI receptionist answers them and books where needed. On top of that Recelia handles reminders, cancellations and the waitlist, that is the work of a receptionist, not just slot selection.
Multilingual reception for tourist regions
On the coast and in tourist towns, a share of guests are visiting and want quick colour during their stay, often in the evening and in a foreign language. Recelia automatically detects the guest's language and answers in Croatian, German, English or Italian, so you do not lose guests just because no one on shift could answer spontaneously in a foreign language.
Your calendar, wherever you already look at it
Recelia gives you a secure calendar link that you subscribe to in Apple, Google or Outlook Calendar with one tap. Every spray tan or premium appointment the AI arranges automatically appears there too, so you see your schedule on your phone as before, with no retyping. You can revoke the link at any time and generate a new one.
Data protection to EU standard
Your guests' data is stored exclusively on EU servers in Frankfurt, encrypted and strictly separated per studio. Recelia does not write message contents into logs and offers a data processing agreement under the GDPR. That matters because conversations about a tanning studio can include details about health and medication, which call for careful handling.
Frequently asked questions
Questions from tanning studios.
Let your phone answer itself, even when you are busy at the desk.
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