For massage studios
AI receptionist for massage.
Recelia answers your clients, books appointments and sends reminders for you, around the clock, via web chat, WhatsApp, Instagram and Facebook. It picks up while you are mid-massage and cannot interrupt the treatment, books the next session in a series or package, and knows how long each massage takes and who does it, in Croatian, German, English and Italian.
No credit card. Set up in 10 minutes. Cancel anytime.
of calls to small businesses go unanswered
of bookings happen outside business hours
available, no breaks and no holidays
to set up, no IT needed
The reality of a massage studio
Why massage studios lose bookings every day.
While you are massaging you cannot get to the phone, and the call is gone.
A massage lasts 60 or 90 minutes, your hands are on the client, the room is dimmed and quiet. You cannot interrupt the treatment to take a call or answer a message. 62% of calls to small businesses go unanswered, and 85% of those callers never call back. Every enquiry that arrives while you are mid-massage simply slips away.
411 Locals · BIA/Kelsey Local Commerce.
Clients book in the evening, when the tension hits or they plan a wellness day.
An analysis of more than 5,000 salons shows that 46% of bookings happen outside business hours. A client wants to book their massage right away after a hard day or while planning a free weekend, and if no one answers, by morning they have already found another studio.
Phorest, analysis of 5,000+ salons and spas.
A no-show on a long slot tears up the schedule, and the series breaks off.
A 90-minute slot is a big part of the day and hard to fill at short notice. And when a client in the middle of a treatment series forgets and does not book the next one, you lose both the revenue and the result of the treatment. Without a reminder and a waitlist, that empty slot stays a hole.
Example conversation
Sunday night, studio closed, the massage appointment still lands.
This is what a real booking flow looks like: massage type, duration, price, free slots and the confirmation, all in one conversation, without you. The appointment is in your calendar immediately.
The dialog is an illustration. The AI answers only from your studio's data: price list, schedule and knowledge base, and invents nothing.
How it works
Ready to go in three steps.
Add services and prices
Enter your massage types (classic, deep tissue, sports, Thai, lymphatic drainage, hot stone, prenatal), durations (30, 60, 90 minutes), packages and series, with prices or from-prices and working hours per therapist. No technical knowledge, done in about ten minutes.
The AI learns your studio
From your price list and knowledge base (prep, contraindications, rules for packages and cancellations), Recelia builds a receptionist that answers exactly your clients' questions.
Clients book themselves
Embed the chat on your website or connect WhatsApp, Instagram and Facebook. From then on the AI takes bookings around the clock, even while you are massaging, and appointments land straight in your calendar.
Features
Everything a massage studio needs from a receptionist.
Picks up while you are massaging
During a treatment you cannot get to the phone, and an enquiry in that moment is otherwise lost. Recelia answers nonstop, gives price and duration and books a free slot right away, so you do not lose work just because your hands were on the client and you could not pick up.
Next session in the series and packages
Massage often runs as a series or package, because therapeutically it only works through regular repetition. The AI arranges the next appointment in the same conversation, in the rhythm you set, and sends a reminder before it, so the client stays in the cycle and does not drop out of the series halfway through.
Knows massage types, durations and prices
Classic, sports, Thai, lymphatic drainage, each type has its own duration and price. The AI knows the from-price and the duration, suggests the right length and lays out an appointment of the right size, instead of squeezing everything into the same slot.
Health and contraindications, hand-off on risk
General prep questions the AI answers from your knowledge base. But for pregnancy, a recent injury, thrombosis, acute inflammation or other health conditions it does not advise, it hands off to you. Better to escalate once too often than to advise wrongly or massage when it should not happen.
Couples and group massage are handed to you
A couples or group massage needs two therapists and two rooms at the same time, which is not a normal booking. Recelia recognises such a request and hands it off cleanly to you to coordinate, instead of inventing something or double-booking.
Waitlists that fill themselves
If someone cancels a long slot, the AI offers it to the next client on the waitlist right away. The valuable slot fills itself, without you making a single call, so the hole in the schedule does not stay empty.
Guide
AI reception for massage studios, explained.
What is an AI receptionist for a massage studio?
An AI receptionist is a virtual front desk that takes enquiries and books appointments for you, day and night. Unlike a plain online calendar, Recelia holds a real conversation: it understands questions like "how much is a back massage" or "I need a relaxation massage, do you have anything Saturday", suggests concrete slots and writes them straight into your schedule. Your client gets an answer in seconds, and you do not have to stop the treatment for every call.
While you are massaging you cannot get to the phone
In a massage studio this is more pronounced than anywhere else. The treatment lasts 60 or 90 minutes, your hands are on the client, the room is quiet and dimmed, and the whole point is relaxation. You cannot stop mid-massage to pick up, and you would not want to, because that breaks exactly what the client came for. Recelia takes over that part: it answers day and night, gives price and duration and books a free slot, so enquiries that arrive while you are massaging are not lost.
Massage types, durations and who does what
Classic, deep tissue, sports, Thai, lymphatic drainage, hot stone, prenatal, each has its own duration and price, and often its own therapist. In Recelia you mark each with a price or from-price and a duration, and the AI says it exactly that way. When a client describes what is bothering them, the AI suggests the matching service from your offering and lays out an appointment of the right length, but does not make a diagnosis. It only offers the slot with the therapist who does that type and is free.
Packages and treatment series: the next appointment in rhythm
Massage is rarely bought one-off. You sell packages of five or ten treatments, and therapeutic massages run in series, for example once a week for several weeks, because that is how they work. The biggest loss is not the missed call but the client who drops out of the series halfway. Recelia arranges the next appointment in the same conversation, in the rhythm you set, and sends a reminder before it, so the client stays in the cycle, the package gets used up and the result shows.
Long, valuable slots: fewer empty gaps
A 90-minute slot is a big part of the day and hard to fill at short notice, so a no-show hurts more than on a short service. Recelia sends a reminder before every appointment, and cancellation is one tap, which lowers no-shows noticeably. If someone cancels, the freed slot goes straight to the next client on the waitlist, so the valuable slot does not stay empty.
Health and contraindications: when the AI hands off to a human
Some situations are not for an automatic answer. For pregnancy, a recent injury or surgery, thrombosis, acute inflammation, fever or other health conditions, a massage may not be advisable or may need adjusting. Recelia gives no advice in such cases but hands the conversation to you cleanly. You, as the expert, judge whether the treatment is fine, should be postponed or adjusted, and the AI only books once you say it is safe. You describe the rules for such cases in the knowledge base.
Couples and group massage: the AI hands off to you
A couples or group massage is not a normal booking: it needs two therapists and two rooms at the same time, and sometimes a special schedule. Recelia recognises such a request and hands it off cleanly to you to arrange, instead of guessing free rooms or double-booking. You confirm how and when, and the AI runs the rest of the conversation. So there are no impossible appointments and no awkward situation on the day itself.
Gifts and vouchers: answered from the knowledge base
A massage is one of the most common gifts, so questions come in constantly: do you have vouchers, how much are they, how do I buy one. Recelia answers these from your knowledge base, and for the purchase itself, or when a client already has a voucher and wants to redeem it, it hands off to you to finish. So no gift enquiry goes unanswered, even outside business hours, when most of them come.
An end to the DM chaos on Instagram
A large share of massage studios get their enquiries through Instagram messages and WhatsApp, and appointments get lost there between the messages. Recelia answers right in the Instagram and Facebook DMs: it answers price and duration, offers a free slot and writes it into the calendar. You keep using Instagram for content, and the bookings come together in one place, in your schedule, instead of getting lost in the inbox.
Each therapist does their own thing
In a studio with several therapists, not everyone does everything. One does sports and deep tissue, another lymphatic drainage or prenatal massage. Recelia knows each one's skills and hours and only offers a slot with the person who does the massage and is free. So there are no double bookings, and no situation where a client arrives and nobody can do exactly that service.
AI receptionist or a plain online calendar?
An online calendar only helps the client who knows exactly what they want and clicks through a form. A large share of people ask first: which massage for a tense back, how long does it take, what does it cost, is there a slot before the weekend. A form stays silent on those; an AI receptionist answers them and offers a slot right away. On top of that, Recelia handles cancellations, reminders, the next appointment in the series and the waitlist, the actual work of a front desk, not just slot picking.
Multilingual reception for tourist regions
On the coast and in tourist cities, a large share of guests look for a massage on holiday, often in the evening and in a foreign language. Recelia automatically detects the client's language and replies in Croatian, German, English or Italian, so you do not lose guests just because no one on shift could answer in a foreign language on the spot. In season, when there are the most guests, that is especially valuable.
Your calendar, wherever you already look at it
Recelia gives you a secure calendar link that you subscribe to in Apple, Google or Outlook Calendar with one tap. Every booking the AI arranges shows up there automatically, so you see your schedule on your phone as usual, with no retyping. You can revoke the link and generate a new one at any time.
EU-standard data protection
Your clients' data is stored only on EU servers in Frankfurt, encrypted and strictly separated per studio. Recelia writes no message content to logs and offers a GDPR data processing agreement. That matters all the more because health details can come up in massage conversations and need careful handling.
Common questions
Questions from massage studios.
Let your phone answer itself, even while you are massaging.
Try Recelia free for 14 days. No credit card, set up in 10 minutes, cancel anytime.