For spa and wellness
AI receptionist for spa and wellness.
Recelia answers your guests even when you are in a treatment or with a guest, in Croatian, German, English and Italian, books packages and treatments and answers gift voucher questions, around the clock, via web chat, WhatsApp, Instagram and Facebook. On health, group and suitability questions it does not improvise but brings you in.
No credit card. Set up in 10 minutes. Cancel anytime.
of calls to small businesses go unanswered
of bookings happen outside business hours
available, no breaks and no holidays
to set up, no IT needed
The reality of a spa and wellness centre
Why wellness centres lose bookings every day.
Your front desk is tied up, and the phone rings.
In wellness the person at the desk is often in a treatment, minding guests in the quiet area or preparing the sauna, and cannot get to the phone. 62% of calls to small businesses go unanswered, and 85% of those callers never call back. Every enquiry that arrives while you are busy with a guest slips away, and those are exactly the highest-value bookings.
411 Locals · BIA/Kelsey Local Commerce.
Guests from abroad write in the evening and in their own language.
An analysis of more than 5,000 salons shows that 46% of bookings happen outside business hours. Wellness lives heavily on tourists and hotel guests, and tourism makes up a larger share of GDP in Croatia (17.5%) than in any other EU country. These guests want to book ahead, in the evening, in German, English or Italian, and if no one replies or the answer comes only in Croatian, by morning they have booked the spa in the hotel next door.
Phorest · Eurostat, travel receipts 17.5% of GDP (2024).
Before booking comes a flood of questions a form stays silent on.
A wellness package is not a simple click. The guest asks first what is all included, whether it works for two, whether you have a sauna and hammam, whether you sell gift vouchers, whether they may during pregnancy. An online form does not answer that, so the guest gives up or goes where they got a real answer. Exactly these pre-booking questions decide whether the appointment happens.
Example conversation
Wednesday night, centre closed, the package for two still lands.
This is what a real flow looks like: the question about a package for two, a short suitability check for the sauna, the voucher question and the appointment, all in one conversation, without you. It runs the same in German, English and Italian. The appointment is in your calendar immediately.
The dialog is an illustration. The AI answers only from your centre's data: price list, schedule and knowledge base. It knows what is in the package and how the voucher is used from your data, and on questions about health and suitability it does not advise but brings you in when needed.
How it works
Ready to go in three steps.
Add treatments, packages and areas
Enter single treatments and wellness packages with duration and price, note what is in each package (sauna, hammam, massage, floating), add the people who run them and the rules (suitability, vouchers, age limit, groups). All with working hours per person. No technical knowledge, done in about ten minutes.
The AI learns your centre
From your price list and knowledge base (what a package includes, vouchers, preparation, suitability for sauna and cryo, rules for groups), Recelia builds a receptionist that answers exactly your guests' questions, in every language, and says exactly what is included in which price.
Guests book themselves
Embed the chat on your website or connect WhatsApp, Instagram and Facebook. From then on the AI takes enquiries and bookings around the clock, even while you are in a treatment, in the guest's language, and appointments land straight in your calendar.
Features
Everything spa and wellness needs from a receptionist.
Answers even while you are in a treatment
While you run a treatment or mind guests in the quiet area, you cannot get to the phone, and an enquiry in that moment is otherwise lost. Recelia answers nonstop, handles the questions and arranges an appointment, so you do not lose work just because you were busy with a guest in the area.
Multilingual reception for guests from abroad
Wellness lives on tourists and hotel guests. Recelia automatically detects the guest's language and answers in Croatian, German, English and Italian, so the foreign guest gets the right information and books right away, instead of going to a spa that answered in their language.
Books packages and longer treatments
Unlike a normal appointment, a wellness package is a longer experience booked in advance. Recelia knows what the package includes and how long it lasts, offers a free slot with the person who runs it and enters it into the calendar, so valuable long bookings do not depend on whether you had time to reply.
Vouchers and frequent questions from the knowledge base
Gift vouchers are a big part of wellness revenue and a frequent enquiry. Recelia explains from your knowledge base how the voucher works and answers questions about the packages, while you keep the sale and settlement at reception. The AI invents no balances and no billing system.
Health and suitability: hand-off on risk
Sauna, cryo and hammam have real caveats: high blood pressure, heart issues, pregnancy, fresh surgery. Recelia checks suitability briefly from your knowledge base, but gives no health advice: on any uncertainty it does not book itself, it brings you in.
Groups and special occasions: hand-off to you
Hen parties, birthdays and company wellness need an arrangement the AI must not invent: several people, areas and times. Recelia does not break such enquiries down on its own, it passes them to you cleanly with the collected details, while it handles regular appointments and the waitlist itself.
Guide
AI receptionist for spa and wellness, explained.
What is an AI receptionist for spa and wellness?
An AI receptionist is a virtual front desk that takes enquiries and books appointments for you, day and night and in several languages. Unlike a plain online calendar, Recelia holds a real conversation: it understands questions like "what is included in the wellness package for two" or "do you have a sauna and do you sell gift vouchers", answers from your price list and knowledge base and enters the appointment into the schedule. So the guest gets an answer in seconds, and you do not have to interrupt a treatment for every call.
Your front desk is tied up, and the phone rings
In wellness this is pronounced. The person at the desk is often in a treatment, minding guests in the quiet area, preparing the sauna or welcoming the next booking, so there is simply no one at the phone. When you finally get free, a stack of missed calls and messages is waiting, and some of them are guests who have booked elsewhere in the meantime. Recelia takes over that part: it answers day and night, handles the questions and arranges an appointment, so enquiries do not get lost while you are busy.
Guests from abroad, in the evening, in their own language
This sets wellness apart from most other businesses. A large share of guests are tourists and hotel guests who want an appointment during their stay and write in the evening in German, English or Italian. If you reply an hour later or only in Croatian, they have already booked the spa that answered them immediately and in their language. Recelia automatically detects the guest's language and runs the whole conversation in it, so you do not lose foreign guests over language or timing.
Longer packages and arrangements: here the reservation is real
Unlike some businesses where the guest just drops in, a wellness package is a longer experience with limited capacity and slots, so it is booked in advance. Recelia knows what the package includes, how long it lasts and who runs it, offers a free slot and enters it into the calendar. So the long, valuable bookings do not overlap and do not depend on whether you could reply in that moment.
Several areas and resources: what the AI does and what it hands off
A wellness centre often has several areas at once: sauna, hammam, massage room, floating. Recelia books the treatments and packages that a specific person runs, because it knows that reliably from the schedule. More complex logistics, such as the simultaneous use of several areas for a larger group, it does not invent: it passes such cases to you to put together, rather than promising something that does not fit.
Gift vouchers: answer yes, payment in the studio
Gift vouchers are a big business for wellness, especially around holidays, birthdays and Mother's Day, and a frequent enquiry. Recelia explains from your knowledge base how the voucher works, what it covers and how it is used, and answers questions about the packages. The sale and the settlement of the voucher you keep at reception, the AI introduces no new payment system and does not track voucher balances. The guest gets an exact answer, and you keep control of the till.
Health and suitability for sauna and cryo: when the AI hands off
Sauna, hammam, cryo chamber and some treatments have real caveats. High blood pressure, heart issues, pregnancy, fresh surgery, acute inflammation, all of these can be a reason to adjust or cancel an appointment. Recelia checks these points briefly from your knowledge base, but never gives health advice. On any uncertainty it does not book the appointment itself, it brings you in. Better to hand off once too often than to misjudge.
Groups and special occasions: hand-off with details
Hen parties, birthdays, companies and gifts for a group need an arrangement that must not go blind: how many people, which areas, how much time, extras. Recelia does not break such enquiries down on its own. It collects the basic details and passes them to you cleanly, while it handles regular individual appointments, reminders and the waitlist itself. So the big, valuable enquiries reach you in full and not lost in the messages.
An appointment with the right person and in the right area
Not everyone does everything, and not everything happens in the same room. Recelia knows for each person which treatments they run and when they are free, and only offers a slot with the person who does it and is available then. So the guest does not come for a treatment that is not offered that day, and you have no double bookings or impossible appointments.
Reminders, cancellations and waitlists
Longer wellness appointments are bookings you do not want to lose. Recelia sends a reminder before each one, and cancellation is one tap, so bookings become more serious. If someone cancels, the slot goes straight to the next guest on the waitlist, which is gold in season and at weekends because exactly these appointments are the most in demand.
The end of DM chaos on Instagram
Wellness centres show their packages and ambiance on Instagram, so guests write their enquiries into the messages, where they easily get lost. Recelia answers directly in Instagram and Facebook messages, in the guest's language: it states what the package includes, the price and the free slots, and enters the booking into the calendar. You keep using Instagram for the atmosphere, and the bookings come together in one place.
AI receptionist or a plain online calendar?
A plain online calendar only helps the guest who knows exactly which treatment they want and clicks through a form themselves. But a large share of people ask first: what is in the package, does it work for two, do you have a sauna, may I during pregnancy, do you sell vouchers. A form stays silent on these questions; an AI receptionist answers them, in the guest's language, and offers an appointment. On top of that Recelia handles vouchers, cancellations, reminders and the waitlist, that is the work of a receptionist, not just slot selection.
Your calendar, wherever you already look at it
Recelia gives you a secure calendar link that you subscribe to in Apple, Google or Outlook Calendar with one tap. Every booking the AI arranges automatically appears there too, so you see your schedule on your phone as before, with no retyping. You can revoke the link at any time and generate a new one.
Data protection to EU standard
Your guests' data is stored exclusively on EU servers in Frankfurt, encrypted and strictly separated per centre. Recelia does not write message contents into logs and offers a data processing agreement under the GDPR. That matters because conversations about wellness can include details about health and suitability, which call for careful handling.
Frequently asked questions
Questions from spa and wellness centres.
Let your phone answer itself, in the guest's language, even while you are in a treatment.
Try Recelia free for 14 days. No credit card, set up in 10 minutes, cancel anytime.