For restaurants and hospitality
An AI receptionist for your restaurant.
Recelia takes table reservations, answers guest questions and sends the confirmation, around the clock, over web chat, WhatsApp, Instagram, Facebook and Telegram. While the floor is slammed and no one can reach the phone, it is already taking the reservation for tonight, in English, Croatian, German and Italian.
No credit card. Setup in 10 minutes. Cancel anytime.
of calls to small businesses go unanswered
takes reservations, even when you are closed
auto-detected from the first message
to set up, no IT
The restaurant reality
Why restaurants lose reservations every day.
The floor is slammed, the phone rings into the void.
In the middle of service no one can reach the phone, and a guest who wants to book a table does not leave a message: they just call the next restaurant. 62% of calls to small businesses go unanswered, and most of those people never call back.
411 Locals · BIA/Kelsey Local Commerce.
Reservations arrive after closing.
People decide where to eat in the evening, while scrolling, often long after the restaurant has closed or the team has ended its shift. With no one to answer in that moment, the reservation is at a competitor by morning.
A no-show leaves the best table empty on a Saturday.
A guest books a table for four on Saturday night and never shows, while you may have turned down another booking for the same slot. An empty table at peak time is a direct loss and hard to fill last minute when there was no confirmation up front.
Example conversation
Friday night, restaurant slammed, the Saturday table is booked anyway.
This is what a real reservation flow looks like: the guest asks for a table, gets confirmation that the request arrived plus an email, and the team assigns the table. All without you.
The conversation is an illustration. The AI answers only from your restaurant's data: hours, capacity and knowledge base, and invents nothing. The team assigns the actual table.
How it works
Ready to go in three steps.
Set up your room and hours
Draw your restaurant's floor plan, add tables with seat counts and enter your opening hours. No technical knowledge, done in about ten minutes.
The AI learns your restaurant
Recelia builds a receptionist from your knowledge base (menu, hours, location, group and allergy rules) that can answer exactly the questions your guests ask.
Guests reserve themselves
Embed the chat on your website, share the reservation link or connect WhatsApp, Instagram, Facebook and Telegram. From then on the AI takes reservations around the clock, you see them on the floor plan and just assign the table.
Features
Everything a restaurant needs from a receptionist.
Takes table reservations for you
A guest asks for a table, the AI checks hours and capacity, records the reservation with name, party size and time, and politely says the team will confirm. While the floor is slammed, the reservation lands on its own.
Guests pick the table on the plan
You share the reservation link, and the guest sees which tables are free for their time on your floor plan and picks one. No phone call, no waiting for a reply.
Automatic email confirmation
When the guest leaves an email, Recelia immediately sends a reservation confirmation with date, time and party size, in their language. The guest has it in writing, you get fewer misunderstandings about the booking.
Reservations from WhatsApp, Instagram, Facebook and Telegram
A restaurant lives on Instagram, and reservations get lost in the DMs between plate photos. Recelia replies directly in Instagram, Facebook and Telegram messages, on WhatsApp and web chat, and records the reservation for you.
Answers menu and location questions
Do you have vegetarian dishes, where do I park, how late are you open, are dogs allowed: the AI answers from your knowledge base in seconds, so the guest does not wait or drop off, and the team is not interrupted for every question.
You take over the chat whenever you want
You see every conversation live. For special requests (large group, private event, special needs) you pause the AI with one click and answer yourself. The AI stays out until you decide it should continue.
Guide
AI reception for restaurants, explained.
What is an AI receptionist for a restaurant?
An AI receptionist is a virtual front desk that takes reservations and answers guest questions instead of you, day and night. Unlike a plain reservation form, Recelia holds a real conversation: it understands questions like "do you have a table for five on Saturday" or "how late are you open", records the reservation and tells the guest it has arrived. The guest gets an answer in seconds, and the team does not have to interrupt service for every call or message.
Reservations that come after closing
Most reservations do not come at noon, they come in the evening, while people decide where to eat tomorrow. That is often when the restaurant is closed or the team is swamped. Recelia answers in that exact moment, records the reservation, and by morning you already have it in the system instead of the guest having booked elsewhere.
The guest picks the table, the team confirms
Recelia gives you a public reservation link to share in your Instagram bio, your Google profile or your website. The guest sees your floor plan, picks a free table for their time and leaves their details. The reservation arrives as a request the team confirms and assigns a table to, so you keep control of the room while the guest feels everything is sorted right away.
Fewer empty tables from misunderstandings
A large share of lost reservations is not from no-shows but from misunderstandings: wrong time, wrong party size, the guest unsure whether a table is even booked. The automatic email confirmation, with date, time and party size, gives the guest certainty and reduces those slips. The guest arrives more confident, and you get fewer empty tables and fewer double bookings.
Multilingual reception for tourist guests
On the coast and in tourist towns a large share of guests write in German, English or Italian. At peak time no one has time to translate messages. Recelia detects the guest's language automatically and answers in Croatian, German, English or Italian, so you do not lose a foreign guest just because no one on shift could reply in their language.
Questions about the menu, allergies and getting there
Guests rarely book right away: first they ask whether there are vegan options, whether there is parking, whether the terrace is covered, whether dogs are allowed, how late you are open on Sundays. The AI answers all of that from your knowledge base, and when they book, it records the time at once. For online food orders, Recelia passes the request to the team for now instead of guessing.
Larger groups and special occasions
Single reservations the AI records itself. For large groups, birthdays, celebrations and private events, where a menu, a deposit or the room layout need arranging, Recelia hands the conversation to you instead of promising something it cannot confirm. Better to escalate once too often than to book wrong.
EU-standard data protection
Your guests' data is stored exclusively on EU servers in Frankfurt, encrypted and strictly isolated per restaurant. Recelia does not write message content to logs and offers a GDPR data processing agreement, so you are covered legally as well.
FAQ
Restaurant questions.
Let your phone answer itself while the floor is slammed.
Try Recelia free for 14 days. No credit card, setup in 10 minutes, cancel anytime.