For beauty salons
AI receptionist for beauty salons.
Recelia answers your clients, books appointments and sends reminders for you, around the clock, via web chat, WhatsApp, Instagram and Facebook. It knows your price list, your services and your treatment processing times: while you do a facial, it is already taking the next bookings, in Croatian, German, English and Italian.
No credit card. Set up in 10 minutes. Cancel anytime.
of calls to small businesses go unanswered
of bookings happen outside business hours
available, no breaks and no holidays
to set up, no IT needed
The reality of a beauty salon
Why salons lose bookings every day.
The phone rings while your hands are on the client's face.
Mid-facial or mid-waxing, you cannot stop and pick up, and the person on the other end does not wait. 62% of calls to small businesses go unanswered, and 85% of those callers never call back: they simply dial the next salon.
411 Locals · BIA/Kelsey Local Commerce.
Clients book in the evening and on weekends.
An analysis of more than 5,000 salons and spas shows that 46% of online bookings happen outside business hours. If no one answers when you are closed, the appointment goes to a competitor.
Phorest, analysis of 5,000+ salons and spas.
One no-show, an empty slot that is hard to fill.
A forgotten facial appointment tears a hole in the schedule that is hard to fill on short notice. Without reminders the no-shows pile up, and every empty slot is lost revenue that day.
Example conversation
Saturday night, salon closed, the booking still lands.
This is what a real booking flow looks like: price, free slots, a quick question and the confirmation, all in one conversation, without you. The appointment is in your calendar immediately.
The dialog is an illustration. The AI answers only from your salon's data: price list, schedule and knowledge base, and invents nothing.
How it works
Ready to go in three steps.
Add services and hours
Enter your services (facials, waxing, lashes, brows), prices or starting-from prices, durations and processing times, plus working hours per employee. No technical knowledge, done in about ten minutes.
The AI learns your salon
From your catalogue, price list and knowledge base (parking, cancellations, preparation), Recelia builds a receptionist that answers exactly your clients' questions.
Clients book themselves
Embed the chat on your website or connect WhatsApp, Instagram and Facebook. From then on the AI takes bookings around the clock, and appointments land straight in your calendar.
Features
Everything a beauty salon needs from a receptionist.
Processing time is not dead time
For a facial or a lamination you define when you are actually busy and when the mask or lotion is just setting. While your client waits with the mask on, Recelia books a quick brow styling for the next client into exactly that gap.
Bookings via WhatsApp, Instagram and Facebook
Your clients book where they already message every day. The AI runs the conversation and confirms the appointment, with no app and no hold music.
Calendar per employee and skill
Each beautician has their own schedule and skills. If only Ana does the Brazilian wax, Recelia offers the slot with Ana, not with the colleague who only does facials.
Reminders against no-shows
An automatic reminder 24 hours and 2 hours before the appointment cuts empty slots sharply. Clients can cancel with one tap, freeing the slot for someone else.
Waitlists that fill themselves
If someone cancels, the AI offers the freed slot to the next client on the waitlist. Your schedule stays full without you making a single call.
Hand-off to a human when needed
For questions about allergies, skin condition or special requests, the AI hands off cleanly to you instead of inventing or advising. Better to escalate once too often than to advise wrongly.
Guide
AI reception for beauty salons, explained.
What is an AI receptionist for a beauty salon?
An AI receptionist is a virtual front desk that takes enquiries and books appointments for you, day and night. Unlike a plain online calendar, Recelia holds a real conversation: it understands questions like “how long does a facial take” or “do you have anything Saturday for waxing”, suggests concrete slots and writes them straight into your schedule. Your clients get an answer in seconds, and you do not have to stop the treatment for every call.
What do unanswered enquiries really cost?
The biggest silent loss in any salon is the calls and messages nobody managed to answer. A simple back-of-the-envelope example: if just three enquiries a week slip past you and an average appointment is worth 35 EUR, that is over 5,000 EUR of revenue a year. Recelia replies instantly, on web chat and WhatsApp, day and night, so no enquiry is left hanging and no client leaves for a competitor just because nobody picked up.
Treatments with processing time: masks, lamination, waxing
Beauty appointments are not simple blocks. With a facial you are active while cleansing and caring for the skin; while the mask sets, you are really just waiting. The same goes for lash or brow lamination, where the lotion works in several phases. In Recelia you define active and passive phases for each service, so the AI knows it may book a short service into that time, for example an eyebrow tint. An ordinary online calendar simply blocks that time; Recelia turns it into an extra appointment.
Fewer empty slots and no-shows
No-shows leave gaps in the schedule that are hard to fill last minute. Recelia automatically sends reminders before the appointment and offers an easy cancel, so a freed slot can be offered to someone else right away. With waitlists that fill themselves, your schedule stays tight and the slots stay busy.
AI receptionist or a plain online booking calendar?
An online calendar only helps the client who knows exactly what they want and clicks through a form on their own. A large share of people ask first: how much is it, how long does it take, is Saturday still free, is the treatment suitable for sensitive skin. A booking form stays silent on those questions; an AI receptionist answers them and offers a slot right away. On top of that, Recelia handles cancellations, reminders and the waitlist, the actual work of a front desk, not just slot picking.
Multilingual reception for tourist regions
On the coast and in cities with many foreign guests, language often decides whether a booking happens at all. A facial, waxing or manicure before dinner are common requests from tourists. Recelia automatically detects the client's language and replies in Croatian, German, English or Italian, so you do not lose guests just because no one on shift could answer in a foreign language on the spot.
Your calendar, wherever you already look at it
Recelia gives you a secure calendar link that you subscribe to in Apple, Google or Outlook Calendar with one tap. Every booking the AI arranges shows up there automatically, so you see your schedule on your phone as usual, with no retyping and no double entry. You can revoke the link and generate a new one at any time.
EU-standard data protection
Your clients' data is stored only on EU servers in Frankfurt, encrypted and strictly separated per salon. Recelia writes no message content to logs and offers a GDPR data processing agreement, so you are covered legally too.
Common questions
Questions from beauty salons.
Let your phone answer itself.
Try Recelia free for 14 days. No credit card, set up in 10 minutes, cancel anytime.